K & A CAKE DECORS, an online e-learning platform for bakery and related services, having its office at 4/2, 49th street, Ashok Nagar, Chennai 600083, on its own and on behalf its affiliates state that they are the original authors and publishers of this refund and cancellation policy updated on the website www.karthikasravanthi.com (hereinafter referred to as the “Website”).
We understand that you would have subscribed/paid for the course on the website for learning purpose and there are at times chances that you would have not liked the course or the course was less than your expectation. We would like to state that the course was designed after proper research and all efforts are taken to make the learning experience worth the money. However, in case of dissatisfaction while using the course, we regret to inform you that we do not have 100% refund policy.
We understand your concern and we are open to all criticism that will help us improve the course and modules for our prospective customer. To address the issues, we can consider the refund percentage after analysing the reasons for refund and cancellation. Subject to the approval of the management and reasons stated, we shall revert back to all the queries within 15 days. If there is an established case of refund, we shall intimate you the same and the refund will be initiated within 30 days to the mode of payment used while buying the course module.
The mode of refund will be by way of credit to the original mode of payment – Credit/Debit Card, or Net banking or Third Party Wallet. Please allow 5 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that.